INSURANCE & BILLING
We'll help you with your insurance!
West Des Moines OB/GYN Associates works with many different medical insurance providers. If we are a participating provider with your plan, we will process your insurance for the services we provide you.
Like all medical offices, we require your co-pay at the time of service. Any deductible applied to our fee or non-covered charges will be your direct responsibility. We encourage all patients to become familiar with their medical insurance coverage and pre-certification requirements. If you are not sure what your policy covers, give us a call and we'll help you through it.
Your insurance card is your key to collecting all the insurance benefits you deserve. We require every patient provide a current copy of their insurance card with each visit. If you do not have your card with you, we will ask that you pay for your visit at the time of service.
If you do not have medical health insurance or are receiving medical care that is not covered under your insurance plan, you will be expected to pay for services the same day as your visit.
If your insurance requires pre-authorization for procedures we perform within our office, please inform our billing staff so that we can obtain the appropriate pre-approvals prior to your appointment.
Our billing staff will assist obstetrics care patients with estimating their insurance benefits. Any amounts not covered by insurance become the responsibility of the patient and therefore are expected to be paid in full by the 28th week of pregnancy; this same policy applies to those patients who have no obstetrical benefits coverage. We can help you create an OB budget plan once your benefits have been verified.
West Des Moines OB/GYN sends all pap smear/laboratory specimens to Pathology Laboratory, unless your insurer specifically requires that it be sent to Mercy Clinical Laboratory (MCL). To ensure that the specimen is forwarded to the appropriate laboratory, please advise the person collecting your specimen of the laboratory to which the specimen(s) must be sent.
If you have any questions, please contact our office for assistance at (515) 223-5466, Monday through Thursday, 8:30 am - 4:30 pm; Friday 8:30 am - noon.
Filing your claims for obstetrical insurance requires all your current insurance information. Please notify us immediately if you change insurance plans or if your benefits change at any time during your pregnancy.
West Des Moines OB/GYN Associates will file all charges with your insurance company and will attempt to obtain precertification when necessary. It is to your advantage, however, to contact your insurance company to advise them of your pregnancy. It is your responsibility to contact your insurance company to ensure that precertification has been completed and to answer questions your insurance company may have regarding your pregnancy.
After your initial visit, we will verify your insurance benefits. We will estimate the amount that you will owe for your obstetrical care and will send you a letter advising you of our findings. You will need to pay the estimated amount by the date specified (by your 28th week). If you are unable to prepay your specified amount or if you are using a flexible spending account, please speak with the billing office.
After the delivery, a claim will be sent to your insurance company and they will process the claim based on the benefits available at the time of delivery. Payment will come directly to our office. If the insurance pays more than the estimated amount, we will promptly refund the payment. If the insurance payment is less than the estimated amount, we will bill you for the outstanding balance.
If you have any additional services, such as ultrasound, amniocentesis, etc., or you need to be referred to another specialist, please check with your insurance company prior to scheduling these services. Some services may require a referral from your primary care physician or a prior authorization from your insurance company. Also, some services may not be a covered benefit under your insurance plan.
You will need to verify that the facility or doctor participates in your insurance plan. These things all need to be done before the services are provided. We would be happy to assist you in getting this information from your insurance company.
Please verify with your insurance company or your employer for the correct procedure to follow after the baby is born to add the baby to your insurance plan. Some companies require that the baby be added to your policy within thirty (30) days after birth. Usually this is done by completing a form with your employer. If the correct procedure is not followed, the baby's services in the hospital and thereafter may not be covered by your insurance company.
Finally, if you deliver a boy and our physicians provide circumcision services, we will send you a letter shortly after the baby's birth, asking for your baby's name and confirming his insurance coverage. You will be liable for the circumcision charge until you provide your baby's insurance information.
If you ever have questions about your specific bill or the billing process in general, please contact the Billing Department at (515) 223-5466, option 5.
OBSTETRICAL BILLING INFORMATION
Obstetrics billing is done in a global fashion. This means that you are not billed for each and every individual service that you receive. Rather, most of the services you receive will be billed in a single charge at the time of your delivery. The services included as part of your global bill are:
These services are billed immediately after the birth of the baby. The day of delivery will be the date of service shown on the bill.
- Initial prenatal visit and exam
- Regular/Routine prenatal visits (including the routine urinalysis)
- Post-partum exam(s) following delivery (unless due to complications)
There are some services that you might receive that are not part of the global billing. These services are billed at the time they are done. Those could include but are not limited to:
- Laboratory test including those done in the office as well as sent out to outside laboratories (pap smear, blood work, cultures)
- Ultrasound tests
- Other specialty services
- Non-routine prenatal visits (e.g. you have an extra visit because you have the flu or a complication beyond your routine prenatal visit.)